1. Acceptance of Order: Buyer’s order is accepted for review by means of a valid written purchase order, received and reviewed by Fidelux Lighting, LLC (Fidelux) and is subject to these terms and conditions. Orders are not valid or binding until an ORDER ACKNOWLEDGMENT is issued by Fidelux to Buyer. After said notice by Fidelux, no additions, deletions or amendments to these terms and conditions will be binding without written approval from Fidelux.

2. Delivery: Delivery dates are estimates only and aren’t binding. Product designated as “Quick Ship” will be shipped within 48 hrs. Delivery FOB Fidelux’s warehouse if order doesn’t qualify for freight allowance.

3. Price and Terms: Fidelux holds the right to change prices and our customers shall be notified. Fidelux’s newest price list shall prevail over all previous versions. Subject to credit approval by Fidelux, payment is Net 30 days from the date of invoice. Interest charges will apply on past due accounts. Buyer agrees to pay any attorney’s fees or other costs incurred in collecting delinquent accounts. Credit balances must be applied within 12 months or they will be cancelled without liability. All payments must be in U.S. Dollars.

4. Freight: Freight allowances vary by region. Please check with our office.

5. Warranty: Please refer to our warranty policy on our website. (Link to be inserted)

6. General Provisions: All transactions with Fidelux Lighting, LLC shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to principles of conflicts of law.

7. Cancellation Policy: To cancel a standard product, 24hrs notice required before shipment. Custom, modified or special ordered products are non-cancellable.

8. Change Orders: No change orders accepted for custom, modified, special order or non-stock items. 24hrs notice before shipment required for in-stock, standard products.

9. Return Policy: Fidelux does not allow the return of custom, made-to-order products. However, Fidelux may, at its sole option, agree to allow Buyer to return products for credit subject to a minimum 25% restocking fee, which Buyer agrees to pay. Buyer agrees that any authorized return must be shipped with a valid RMA number issued by Fidelux, marked on EACH carton returned. All authorized returns are subject to inspection before acceptance by Fidelux, and issuance of credit less restocking fee charges. Credit returns will be credited to accounts for products that are in re-sellable, good condition.

Notify the appropriate Fidelux customer service representative within (30) days of receipt for instructions for the disposition of the part(s) in question.

Return Instructions:

1. If the part(s) are approved to be returned to Fidelux, a Return Material Authorization (RMA) number will be issued. This number must be clearly marked on all product boxes returned. Returned items must be in the original shipping containers. Buyer is responsible for full amount of transportation fees on all returning product. Defective or damaged part(s) must be returned in their original, dated, Fidelux shipping cartons to assist in quality traceability requirements. The RMA number must be clearly indicated on the exterior of all return cartons. Please Note: Unauthorized returns will not be accepted and will be returned to sender at their expense.
2. Upon inspection of returned part(s), Fidelux will notify Buyer of Fidelux’s findings and the warranty, if any, per the Fidelux Warranty document. Credit consideration and warranty coverage are contingent upon the final inspection and are not guaranteed at the time a return authorization is issued.